Service Design is the activity of planning and arranging people, infrastructure, communication and material components of a service in order to improve its quality, and the interaction between the service provider and its users. The purpose of service design methodologies is to establish the most effective practices for designing services, according to both the needs of users and the competencies and capabilities of service providers. If a successful method of service design is adapted then the service will be user-friendly and relevant to the users, while being sustainable and competitive for the service provider.
Service Design is also an integral part of ITIL. The objective of ITIL Service Design is to design new IT services. The scope of the Service Design lifecycle stage includes the design of new services, as well as changes and improvements to existing ones.
Course aim: ….
Learning outcomes
- Understand the principles of Service Design
- Recognize essential characteristics of services
- Understand process and key elements of service design as it exists today
- Identify and analyze elements of service ecosystems
- Understand Service Design and its role in developing digital services